> ## Documentation Index
> Fetch the complete documentation index at: https://aitutorial.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Hands-On Exercise

> Build an intelligent customer support agent

export const CodeEditor = ({file = 'src/hello_world.ts', lines, title = 'Code Example', repo = 'ai-tutorial/typescript-examples', height = '650px', functionName, theme: userTheme}) => {
  const STORAGE_KEY = 'openai_api_key';
  const GEMINI_STORAGE_KEY = 'gemini_api_key';
  const ANTHROPIC_STORAGE_KEY = 'anthropic_api_key';
  const PROVIDER_STORAGE_KEY = 'llm_playground_provider';
  if (!functionName) {
    console.warn('CodeEditor: functionName parameter is required');
  }
  const hasCreatedEnvRef = useRef(false);
  const vmRef = useRef(null);
  const [isMaximized, setIsMaximized] = useState(false);
  const [isCollapsed, setIsCollapsed] = useState(false);
  const [isStuck, setIsStuck] = useState(false);
  const [iframeKey, setIframeKey] = useState(0);
  const [showApiKeyDialog, setShowApiKeyDialog] = useState(false);
  const [apiKey, setApiKey] = useState('');
  const [error, setError] = useState('');
  const [success, setSuccess] = useState(false);
  const [isSubmitting, setIsSubmitting] = useState(false);
  const [isValidating, setIsValidating] = useState(false);
  const [detectedTheme, setDetectedTheme] = useState('dark');
  useEffect(() => {
    if (typeof window === 'undefined') return;
    const checkTheme = () => {
      const isDark = document.documentElement.classList.contains('dark');
      setDetectedTheme(isDark ? 'dark' : 'light');
    };
    checkTheme();
    const observer = new MutationObserver(checkTheme);
    observer.observe(document.documentElement, {
      attributes: true,
      attributeFilter: ['class']
    });
    return () => observer.disconnect();
  }, []);
  const theme = userTheme || detectedTheme;
  const [selectedProvider, setSelectedProvider] = useState(() => {
    if (typeof window === 'undefined') return 'gemini';
    return localStorage.getItem(PROVIDER_STORAGE_KEY) || 'gemini';
  });
  const isApiKeyConfigured = () => {
    const openaiKey = localStorage.getItem(STORAGE_KEY);
    const geminiKey = localStorage.getItem(GEMINI_STORAGE_KEY);
    const anthropicKey = localStorage.getItem(ANTHROPIC_STORAGE_KEY);
    return openaiKey !== null && openaiKey.trim().length > 0 || geminiKey !== null && geminiKey.trim().length > 0 || anthropicKey !== null && anthropicKey.trim().length > 0;
  };
  const dispatchApiKeyChanged = () => {
    if (typeof window !== 'undefined' && window.dispatchEvent) {
      window.dispatchEvent(new CustomEvent('apiKeyChanged', {
        detail: {
          configured: isApiKeyConfigured()
        }
      }));
    }
  };
  const saveApiKey = apiKey => {
    if (apiKey && apiKey.trim()) {
      const trimmedKey = apiKey.trim();
      localStorage.setItem(STORAGE_KEY, trimmedKey);
      dispatchApiKeyChanged();
      return true;
    }
    return false;
  };
  const buildEnvContent = () => {
    const openaiKey = localStorage.getItem(STORAGE_KEY)?.trim();
    const geminiKey = localStorage.getItem(GEMINI_STORAGE_KEY)?.trim();
    const anthropicKey = localStorage.getItem(ANTHROPIC_STORAGE_KEY)?.trim();
    if (!openaiKey && !geminiKey && !anthropicKey) {
      return `OPENAI_MODEL=gpt-4.1-nano
OPENAI_API_KEY=sk-mock-key-1234567890abcdef
GEMINI_MODEL=gemini-2.5-flash-lite
GOOGLE_GENERATIVE_AI_API_KEY=
GOOGLE_API_KEY=
ANTHROPIC_API_KEY=
AI_PROVIDER=openai
# API key not found in browser storage
# To configure your API key:
# 1. For Gemini (free): Go to https://aistudio.google.com/apikey
# 2. For OpenAI: Go to https://platform.openai.com/api-keys
# 3. For Claude: Go to https://console.anthropic.com/settings/keys
# 4. Enter it in the configuration form above this editor
# 5. The .env file will be automatically updated with your key`;
    }
    const envLines = ['# Using the API key(s) you configured. This file will be created when the dialog is loaded.'];
    if (openaiKey) {
      envLines.push(`OPENAI_MODEL=gpt-4.1-nano`);
      envLines.push(`OPENAI_API_KEY=${openaiKey}`);
    }
    if (geminiKey) {
      envLines.push(`GEMINI_MODEL=gemini-2.5-flash-lite`);
      envLines.push(`# Vercel AI SDK uses GOOGLE_GENERATIVE_AI_API_KEY, LangChain uses GOOGLE_API_KEY`);
      envLines.push(`GOOGLE_GENERATIVE_AI_API_KEY=${geminiKey}`);
      envLines.push(`GOOGLE_API_KEY=${geminiKey}`);
    }
    if (anthropicKey) {
      envLines.push(`ANTHROPIC_API_KEY=${anthropicKey}`);
    }
    const provider = anthropicKey ? 'anthropic' : geminiKey ? 'gemini' : 'openai';
    envLines.push(`AI_PROVIDER=${provider}`);
    return envLines.join('\n');
  };
  const updateEnvFile = async vm => {
    if (!vm) return;
    try {
      await vm.applyFsDiff({
        create: {
          'env/.env': buildEnvContent(),
          'env/run.conf': `file=${file}`
        },
        destroy: []
      });
      hasCreatedEnvRef.current = true;
    } catch (error) {
      console.error('Failed to write env files:', error);
      hasCreatedEnvRef.current = false;
    }
  };
  useEffect(() => {
    if (!isApiKeyConfigured()) {
      setShowApiKeyDialog(true);
    }
    const handleApiKeyChanged = () => {
      if (isApiKeyConfigured()) {
        setShowApiKeyDialog(false);
      }
    };
    if (typeof window !== 'undefined') {
      window.addEventListener('apiKeyChanged', handleApiKeyChanged);
      return () => {
        window.removeEventListener('apiKeyChanged', handleApiKeyChanged);
      };
    }
  }, []);
  const validateApiKey = async (key, provider) => {
    try {
      const urls = {
        gemini: 'https://generativelanguage.googleapis.com/v1beta/models?key=' + encodeURIComponent(key.trim()),
        openai: 'https://api.openai.com/v1/models',
        anthropic: 'https://api.anthropic.com/v1/models'
      };
      const headerMap = {
        gemini: {
          'Content-Type': 'application/json'
        },
        openai: {
          'Authorization': `Bearer ${key.trim()}`,
          'Content-Type': 'application/json'
        },
        anthropic: {
          'x-api-key': key.trim(),
          'anthropic-version': '2023-06-01',
          'Content-Type': 'application/json'
        }
      };
      const url = urls[provider];
      const headers = headerMap[provider];
      const response = await fetch(url, {
        method: 'GET',
        headers
      });
      if (response.ok) {
        return {
          valid: true
        };
      } else if (response.status === 401 || response.status === 403) {
        return {
          valid: false,
          error: 'Invalid API key. Please check your key and try again.'
        };
      } else if (response.status === 429) {
        return {
          valid: false,
          error: 'Rate limit exceeded. Please try again later.'
        };
      } else {
        const errorData = await response.json().catch(() => ({}));
        return {
          valid: false,
          error: errorData.error?.message || `API request failed with status ${response.status}`
        };
      }
    } catch (err) {
      if (err.name === 'TypeError' && err.message.includes('fetch')) {
        return {
          valid: false,
          error: 'Network error. Please check your connection and try again.'
        };
      }
      return {
        valid: false,
        error: err.message || 'Failed to validate API key. Please try again.'
      };
    }
  };
  const handleSkipConfiguration = () => {
    const skipKey = 'sk-<configure-your-key>';
    saveApiKey(skipKey);
    setShowApiKeyDialog(false);
  };
  const handleApiKeySubmit = async e => {
    e.preventDefault();
    setError('');
    setSuccess(false);
    setIsSubmitting(true);
    const providerNames = {
      gemini: 'Gemini',
      openai: 'OpenAI',
      anthropic: 'Claude'
    };
    if (!apiKey || !apiKey.trim()) {
      setError(`Please enter your ${providerNames[selectedProvider]} API key`);
      setIsSubmitting(false);
      return;
    }
    const trimmedKey = apiKey.trim();
    if (selectedProvider === 'openai' && !trimmedKey.startsWith('sk-')) {
      setError('Invalid API key format. OpenAI API keys should start with "sk-"');
      setIsSubmitting(false);
      return;
    }
    if (selectedProvider === 'anthropic' && !trimmedKey.startsWith('sk-ant-')) {
      setError('Invalid API key format. Anthropic API keys should start with "sk-ant-"');
      setIsSubmitting(false);
      return;
    }
    setIsValidating(true);
    setError('');
    const validation = await validateApiKey(trimmedKey, selectedProvider);
    setIsValidating(false);
    if (!validation.valid) {
      setError(validation.error || 'Invalid API key. Please check your key and try again.');
      setIsSubmitting(false);
      return;
    }
    try {
      const storageKeys = {
        gemini: GEMINI_STORAGE_KEY,
        openai: STORAGE_KEY,
        anthropic: ANTHROPIC_STORAGE_KEY
      };
      localStorage.setItem(storageKeys[selectedProvider], trimmedKey);
      localStorage.setItem(PROVIDER_STORAGE_KEY, selectedProvider);
      dispatchApiKeyChanged();
      setSuccess(true);
      setApiKey('');
      setTimeout(() => {
        window.location.reload();
      }, 1000);
    } catch (err) {
      setError(err.message || 'Failed to save API key. Please try again.');
      setIsSubmitting(false);
    }
  };
  const baseFilePath = file || 'src/hello_world.ts';
  let filePath = baseFilePath;
  if (typeof lines === 'string' && lines.trim()) {
    const lineParts = lines.split('-');
    if (lineParts.length === 2) {
      filePath = `${filePath}:L${lineParts[0].trim()}-L${lineParts[1].trim()}`;
    } else {
      filePath = `${filePath}:L${lineParts[0].trim()}`;
    }
  } else if (typeof lines === 'object' && lines.start !== undefined) {
    filePath = lines.end !== undefined ? `${filePath}:L${lines.start}-L${lines.end}` : `${filePath}:L${lines.start}`;
  }
  const stackblitzUrl = `https://stackblitz.com/github/${repo}?file=${encodeURIComponent(filePath)}&embed=1&view=editor&theme=${theme}`;
  const loadSDK = () => {
    return new Promise((resolve, reject) => {
      if (window.StackBlitzSDK || window.stackblitzSDK) {
        resolve(window.StackBlitzSDK || window.stackblitzSDK);
        return;
      }
      if (document.querySelector('script[data-stackblitz-sdk]')) {
        const checkInterval = setInterval(() => {
          if (window.StackBlitzSDK || window.stackblitzSDK) {
            clearInterval(checkInterval);
            resolve(window.StackBlitzSDK || window.stackblitzSDK);
          }
        }, 100);
        setTimeout(() => {
          clearInterval(checkInterval);
          reject(new Error('SDK loading timeout'));
        }, 10000);
        return;
      }
      const script = document.createElement('script');
      script.src = 'https://unpkg.com/@stackblitz/sdk/bundles/sdk.umd.js';
      script.async = true;
      script.setAttribute('data-stackblitz-sdk', 'true');
      script.onload = () => {
        const sdk = window.StackBlitzSDK || window.stackblitzSDK;
        if (sdk) {
          resolve(sdk);
        } else {
          reject(new Error('SDK loaded but not available on window'));
        }
      };
      script.onerror = () => {
        reject(new Error('Failed to load StackBlitz SDK'));
      };
      document.head.appendChild(script);
    });
  };
  const LOAD_TIMEOUT_MS = 10000;
  const iframeElRef = useRef(null);
  const reloadCountRef = useRef(0);
  const handleRetry = () => {
    vmRef.current = null;
    hasCreatedEnvRef.current = false;
    reloadCountRef.current = 0;
    setIsStuck(false);
    setIframeKey(prev => prev + 1);
  };
  const iframeRef = iframe => {
    iframeElRef.current = iframe;
  };
  const connectToVM = async iframe => {
    const sdk = await loadSDK();
    return sdk.connect(iframe);
  };
  const handleIframeLoad = async () => {
    const iframe = iframeElRef.current;
    if (!iframe) return;
    if (reloadCountRef.current > 0) {
      try {
        const vm = await connectToVM(iframe);
        vmRef.current = vm;
        await updateEnvFile(vm);
      } catch (_) {}
      return;
    }
    try {
      if (vmRef.current) return;
      const vm = await Promise.race([connectToVM(iframe), new Promise((_, reject) => setTimeout(() => reject(new Error('connect timeout')), LOAD_TIMEOUT_MS))]);
      vmRef.current = vm;
      await updateEnvFile(vm);
    } catch (error) {
      console.error('Failed to connect to StackBlitz VM:', error);
      if (typeof window !== 'undefined' && window.gtag) {
        window.gtag('event', 'load_refresh_error', {
          event_category: 'stackblitz',
          event_label: file,
          error_message: error.message
        });
      }
      reloadCountRef.current = 1;
      setTimeout(() => {
        setIframeKey(prev => prev + 1);
      }, 2000);
    }
  };
  const isSafari = typeof navigator !== 'undefined' && (/^((?!chrome|android).)*safari/i).test(navigator.userAgent);
  if (isSafari) {
    return <div className="code-editor-dialog-container" style={{
      height: height
    }}>
        <div className="code-editor-dialog-box">
          <h2 className="code-editor-dialog-title">
            <svg width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="#f59e0b" strokeWidth="2">
              <path d="M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z"></path>
              <line x1="12" y1="9" x2="12" y2="13"></line>
              <line x1="12" y1="17" x2="12.01" y2="17"></line>
            </svg>
            Browser Not Supported
          </h2>
          <p className="code-editor-dialog-description">
            The interactive code editor is not supported on Safari. Please use <strong>Chrome</strong>, <strong>Edge</strong>, or <strong>Firefox</strong> to run the examples.
          </p>
        </div>
      </div>;
  }
  if (showApiKeyDialog) {
    return <div className="code-editor-dialog-container" style={{
      height: height
    }}>
        <div className="code-editor-dialog-box">
          <h2 className="code-editor-dialog-title">
            <svg width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="#f59e0b" strokeWidth="2">
              <path d="M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z"></path>
              <line x1="12" y1="9" x2="12" y2="13"></line>
              <line x1="12" y1="17" x2="12.01" y2="17"></line>
            </svg>
            Configure API Key
          </h2>

          <p className="code-editor-dialog-description">
            All interactive examples execute entirely within your browser environment, ensuring complete security and privacy.
            Your API key is stored locally in your browser's storage and is never transmitted to external servers.
          </p>

          <div className="llm-provider-tabs" style={{
      marginBottom: '16px'
    }}>
            <button type="button" onClick={() => {
      setSelectedProvider('gemini');
      setError('');
      setApiKey('');
    }} className={`llm-provider-tab ${selectedProvider === 'gemini' ? 'llm-provider-tab-active' : ''}`}>
              Gemini <span className="llm-provider-tab-badge">Free</span>
            </button>
            <button type="button" onClick={() => {
      setSelectedProvider('openai');
      setError('');
      setApiKey('');
    }} className={`llm-provider-tab ${selectedProvider === 'openai' ? 'llm-provider-tab-active' : ''}`}>
              OpenAI
            </button>
            <button type="button" onClick={() => {
      setSelectedProvider('anthropic');
      setError('');
      setApiKey('');
    }} className={`llm-provider-tab ${selectedProvider === 'anthropic' ? 'llm-provider-tab-active' : ''}`}>
              Claude
            </button>
          </div>

          {selectedProvider === 'gemini' && <div className="llm-gemini-recommendation" style={{
      marginBottom: '16px'
    }}>
              Gemini offers a generous free tier — great for learning! Get your free API key at{' '}
              <a href="https://aistudio.google.com/apikey" target="_blank" rel="noopener noreferrer" className="code-editor-link">
                aistudio.google.com/apikey
              </a>
            </div>}

          {selectedProvider === 'openai' && <div className="code-editor-info-box">
              <p className="code-editor-info-box-title">
                Don't have an API key?
              </p>
              <p className="code-editor-info-box-text">
                Get one at{' '}
                <a href="https://platform.openai.com/api-keys" target="_blank" rel="noopener noreferrer" className="code-editor-link">
                  platform.openai.com/api-keys
                </a>
              </p>
            </div>}

          {selectedProvider === 'anthropic' && <div className="code-editor-info-box">
              <p className="code-editor-info-box-title">
                Don't have an API key?
              </p>
              <p className="code-editor-info-box-text">
                Get one at{' '}
                <a href="https://console.anthropic.com/settings/keys" target="_blank" rel="noopener noreferrer" className="code-editor-link">
                  console.anthropic.com/settings/keys
                </a>
              </p>
            </div>}

          <form onSubmit={handleApiKeySubmit}>
            <div className="code-editor-form-group">
              <label htmlFor="api-key-input" className="code-editor-label">
                {selectedProvider === 'gemini' ? 'Gemini' : 'OpenAI'} API Key
              </label>
              <input id="api-key-input" type="password" value={apiKey} onChange={e => {
      setApiKey(e.target.value);
      setError('');
      setSuccess(false);
    }} placeholder={selectedProvider === 'openai' ? 'sk-...' : 'Gemini API Key'} disabled={isSubmitting} className={`code-editor-input ${error ? 'code-editor-input-error' : ''}`} />
            </div>

            {isValidating && <div className="code-editor-message code-editor-message-info">
                <span className="code-editor-message-icon">⏳</span>
                <span>Validating API key...</span>
              </div>}

            {error && !isValidating && <div className="code-editor-message code-editor-message-error">
                <span className="code-editor-message-icon">⚠️</span>
                <span>{error}</span>
              </div>}

            {success && <div className="code-editor-message code-editor-message-success">
                <span className="code-editor-message-icon">✓</span>
                <span>API key saved successfully! Loading editor...</span>
              </div>}

            <button type="submit" disabled={isSubmitting || isValidating || !apiKey.trim()} className="code-editor-button">
              {isValidating ? 'Validating...' : isSubmitting ? 'Saving...' : 'Save API Key'}
            </button>
          </form>

          <button type="button" onClick={handleSkipConfiguration} disabled={isSubmitting || isValidating} className="code-editor-button-secondary">
            Skip Configuration
          </button>

          <div className="code-editor-footer">
            <p className="code-editor-footer-text">
              Alternatively, you may checkout the source code from{' '}
              <a href="https://github.com/ai-tutorial/typescript-examples" target="_blank" rel="noopener noreferrer" className="code-editor-link code-editor-link-break">
                https://github.com/ai-tutorial/typescript-examples
              </a>
              {' '}and run the examples locally.
            </p>
          </div>
        </div>
      </div>;
  }
  const toggleMaximize = () => setIsMaximized(!isMaximized);
  const toggleCollapse = () => setIsCollapsed(!isCollapsed);
  return <div className={`code-editor-wrapper ${isMaximized ? 'maximized' : ''} ${isCollapsed ? 'collapsed' : ''}`} data-theme={theme}>
      <div className="code-editor-header">
        <div className="code-editor-title">
          <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round">
            <path d="M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7"></path>
            <path d="M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z"></path>
          </svg>
          {title}
        </div>
        <div className="code-editor-controls">
          {!isMaximized && <button className="code-editor-collapse-button" onClick={toggleCollapse} title={isCollapsed ? "Expand" : "Collapse"} type="button">
              <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round">
                {isCollapsed ? <polyline points="6 9 12 15 18 9" /> : <polyline points="6 15 12 9 18 15" />}
              </svg>
            </button>}
          <button className="code-editor-maximize-button" onClick={toggleMaximize} title={isMaximized ? "Minimize" : "Maximize (Focus Mode)"} type="button">
            <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round">
              {isMaximized ? <><path d="M4 14h6v6" /><path d="M20 10h-6V4" /><path d="M14 10l7-7" /><path d="M3 21l7-7" /></> : <><path d="M15 3h6v6" /><path d="M9 21H3v-6" /><path d="M21 3l-7 7" /><path d="M3 21l7-7" /></>}
            </svg>
          </button>
        </div>
      </div>

      {!isCollapsed && <div style={{
    position: 'relative',
    height: isMaximized ? 'auto' : height,
    flex: isMaximized ? 1 : 'none'
  }}>
          <iframe key={iframeKey} ref={iframeRef} onLoad={handleIframeLoad} src={stackblitzUrl} className="code-editor-iframe" style={{
    height: '100%',
    flex: isMaximized ? 1 : 'none'
  }} title={title || 'Code Example'} allow="accelerometer; camera; encrypted-media; geolocation; gyroscope; hid; microphone; midi; payment; usb; xr-spatial-tracking" sandbox="allow-forms allow-modals allow-popups allow-presentation allow-same-origin allow-scripts" />

          {isStuck && <div className="code-editor-stuck-overlay">
              <div className="code-editor-stuck-box">
                <svg width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="#f59e0b" strokeWidth="2">
                  <path d="M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z"></path>
                  <line x1="12" y1="9" x2="12" y2="13"></line>
                  <line x1="12" y1="17" x2="12.01" y2="17"></line>
                </svg>
                <p>StackBlitz is taking too long to load. This can happen when the repository was recently updated.</p>
                <button type="button" className="code-editor-button" onClick={handleRetry} style={{
    marginTop: '8px'
  }}>
                  Retry
                </button>
              </div>
            </div>}
        </div>}
    </div>;
};

## Reference Examples

Before building your own agent, review the examples from earlier in this module:

* [Weather Agent (LLM + Tool)](/agents/intro#your-first-agent-simple-tool-use) — basic agent with tool calling
* [Weather MCP Server](/agents/model-context-protocol#from-hardcoded-tools-to-mcp) — same tool exposed via MCP
* [Customer Support MCP Server](/agents/model-context-protocol#complete-example-customer-support-mcp-server) — production-style multi-tool server

***

## Project Goal

Build a customer support agent that demonstrates the three core concepts from this module:

* ✅ **Agent basics** - Tool use with proper agent loop
* ✅ **Well-designed tools** - Following MCP best practices
* ✅ **Memory management** - Working memory for conversation + long-term for preferences

## Architecture

```
User Query
    |
    V
+-------------------------------------+
│ Customer Support Agent              │
│ - Maintains conversation context    │
│ - Remembers user preferences        │
│ - Uses tools intelligently          │
+-------------------------------------+
          |
          |--> [search_knowledge_base]
          |--> [get_customer_info]
          |--> [check_order_status]
          |--> [create_support_ticket]
          |
          V
    Working Memory (session)
          +
  Long-Term Memory (preferences)
```

## Project Requirements

**1. Agent Foundation**

Must implement:

* [ ] Basic agent loop with tool use
* [ ] At least 3 tools from customer support domain
* [ ] Proper error handling for tool failures
* [ ] Graceful responses when no tool is needed

**2. Tool Design (MCP Best Practices)**

Each tool must have:

* [ ] Clear, descriptive name (verb\_noun\_context format)
* [ ] Comprehensive description (what, when to use, when NOT to use)
* [ ] Simple parameter schema (3 or fewer parameters preferred)
* [ ] Consistent response format (success/error envelope)
* [ ] Graceful error handling with actionable messages

Recommended tools:

* `search_knowledge_base(query, category)` - Find help articles
* `get_customer_info(email)` - Look up customer account
* `check_order_status(order_id)` - Track order/delivery
* `create_support_ticket(email, subject, description)` - Escalate to human

**3. Memory Implementation**

Must implement:

* [ ] Working memory for conversation continuity
* [ ] Tool result caching (avoid redundant calls within session)
* [ ] Long-term memory for user preferences
* [ ] Choose one integration pattern (code-driven or background extraction)

Example preferences to track:

* Communication style (formal/casual)
* Preferred contact method (email/phone)
* Product interests
* Past issues and resolutions

**4. Testing Requirements**

Must demonstrate:

* [ ] Multi-turn conversation with context retention
* [ ] Tool selection accuracy (right tool for each query)
* [ ] Memory retrieval (reference previous conversation)
* [ ] Error handling (tool failure gracefully handled)
* [ ] Preference learning and application

Test scenarios:

1. **Order tracking:** "I ordered a laptop last week" → "When will it arrive?" (should remember order)
2. **Knowledge base:** "How do I reset my password?" (search articles)
3. **Escalation:** "This doesn't work, I need help" (create ticket)
4. **Preference:** "I prefer email communication" → later: "Contact me about this" (should use email)

## Bonus Challenges

Choose one or more:

* [ ] **Tool consolidation:** Combine related data fetches into single efficient tool
* [ ] **Semantic enrichment:** Add contextual insights to tool responses
* [ ] **Custom memory strategy:** Implement domain-specific extraction
* [ ] **Multiple patterns:** Use both code-driven and LLM-driven memory
* [ ] **Advanced caching:** Implement intelligent cache invalidation

### Resources

* [MCP Specification](https://modelcontextprotocol.io/)
* [Anthropic Tool Use Guide](https://docs.anthropic.com/claude/docs/tool-use)
* [Redis Agent Memory Server](https://redis.github.io/agent-memory-server/)

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